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Central Director of Revenue Management
Irving, TX
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Job Description
Central Director of Revenue Management
Job Code: 6587
Division: Corporate
Location: Irving, TX US
Travel Involved: 0-10%
Job Type: Full Time
Job Level: Senior
Education: Bachelors Degree or Equivalent
Skills:
Category: Revenue Management
Compensation:
Position Summary:
Omni Hotels is currently seeking a Central Director of Revenue Management based at our corporate office in Las Colinas, Texas.
This position will be responsible for strategically coordinating the revenue management processes and procedures for hotels to maximize each hotels rooms revenue. This is accomplished by managing and maintaining group and transient inventory controls, developing, monitoring and adjusting sales and pricing strategies, analyze demand factors, forecasting, competitive analysis, and maintaining distribution channel data integrity.
Primary responsibilities will include:
Managing and maintaining group and transient inventory controls (including weekends as needed):
¨ Review of room accommodation and rate inventory controls in Nucleus ORS and Revolution. Maintain controls of each property, as needed
¨ Work with Convention Services and Reservations as needed to ensure effective and efficient management of group inventory daily – provide direction when needed on cutoff date extensions and additions to inventory
¨ Attend each hotels weekly group-pick-up meetings, at least once per month to ensure group inventory management is in place. Lead meetings when needed
¨ Ensure that each property’s strategies compliment rather than compete with each other.
Developing, monitoring and adjusting sales and pricing strategies:
¨ Conduct weekly revenue management meetings for each hotel, providing global insight.
¨ Conduct joint quarterly pricing and sales strategy meetings
¨ Consistent review of Delphi reports, including the GRC and Backlog Reports.
¨ Identify group booking trends and need periods for the five-year window and work with the Director of Sales to develop sales strategies
¨ Coordinate and implement updates for MAR rates and Transient Protected in Delphi for the 1 – 5 year window
¨ Review each properties annual transient pricing and provide recommendations
¨ Review Tour and Travel and Business Travel pricing strategies and provide recommendations
¨ Identify marketing opportunities and work with the Director of Marketing to develop programs for the hotels, particularly focused on distressed periods
¨ Review Delphi Lost Business reports with the Director of Sales. Use the reports to determine unconstrained group demand and assist in developing future group pricing
¨ Ensure incentive programs in Front Office and Reservations are in place, with particular focus on need periods
¨ Ensure property participation and data integrity in all forms of e-Distribution Channels.
Provide critical analysis of strategies, room statistics and demand factors:
¨ Review end of month rooms statistics reports including Market Segmentation, STAR, price resistance and provide critical analysis on performance vs. forecasts and results of implemented strategies
¨ Prepare and analyze combined hotel reports on room and market share statistics
¨ Review all weekly booking pace reports and analysis on pace, recommending strategy changes when needed
¨ Analyze past and present trends and make recommendations for future strategies.
Forecasting:
¨ Review all monthly forecasts for each property
¨ Participate in the preparation of all 30-60-90 forecasts and Annual Budget for each property
¨ Work with the Director of Sales to ensure all Sales and Service Managers are trained on forecasting processes.
Competitive and Demand Analysis:
¨ Review all competitive shops in each hotels market and identify selling strategies and market trends
¨ Shop hotels as well as competition through the GDS’ to ensure proper positioning of each hotel and assess competitive environment
¨ Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators. Ensure each property contact utilizes all necessary demand information when planning strategies
¨ Network with competitive set DORM’s to maintain information on the various competitors products and services for both primary and stealth competitors and how their products and services vary from the hotels, Network with Omni DORM’s in major markets to keep abreast of national hotel trends and best practices
¨ Review of historical data on events and performance on any promotions during these demand-generating events.
Administrative and Reservations:
¨ Work with the General Manager and Director of Sales (Marketing) to ensure that all strategies are communicated to the reservations sales team.
Attend weekly Meetings to maintain communication of strategies and need periods
Requirements:
Qualified applicants must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent oral and written communication skills.
• Understanding of group and transient sales process and forecasting process
• Excellent organization skills, manages time well, correctly prioritizes and if flexible
• Ability to work well under pressure and meet deadlines
• Ability to manage outside departments and agencies
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
• Proficient in use of Microsoft Word, Excel and PowerPoint
• Understands GDS and Internet systems
• Understands Revenue Management theory and practice
• Ability to perform critical analysis
• Appropriate professional appearance and demeanor
• Comprehension of technical application of reservations system
• Full understanding of each hotel product and the market conditions
• Demonstrates self-confidence, energy and enthusiasm
• Ability to deliver presentations in a concise well-organized manner
• Team player
• Detail-oriented
In addition, candidates must possess the following:
¨ 4 year college degree required
¨ Minimum three years as Director of Revenue Management in 350 room or larger hotel or as Area Director of Revenue Management for multiple hotels. Prior experience with hotel industry revenue management, reservations and hotel property management systems required
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Experience Required
3 plus years exp.
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Last Update
March 12, 2010
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